How to speed up your Wi-Fi – getting the most out of your router and connection
This guide is for anyone whose home Wi-Fi is slower than their internet plan promises. It covers the steps for the routers of the three big Swiss providers Swisscom, Sunrise and Salt as well as the FRITZ!Box, plus the settings on iPhone, Android, Windows and Mac. One thing first, because it saves a lot of disappointment: Wi-Fi can never be faster than your internet connection. So before anything else, measure with a network cable directly at the router how much speed actually arrives – and only then optimise the wireless network. With the steps below you will find out where the bottleneck really is and fix it at no extra cost, before you think about buying new hardware.
Contents
Step by step
Choose your device or app:
Quick check
Before you touch any router settings, five steps narrow down whether the connection, the router, the wireless link or your device is the bottleneck. Checked against the help pages of Swisscom, Sunrise, Salt, FRITZ!, Google and Microsoft on 10 November 2026.
Measure where the bottleneck is
Run a speed test twice: once on a computer connected to the router by network cable (or at least sitting right next to the router on Wi-Fi), and once at the spot where the Wi-Fi usually crawls. Sunrise puts it like this: «You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).» If even the cabled result is well below your plan's speed, the problem lies with the connection or the provider – no amount of Wi-Fi tuning will help. If the cabled result is good and the Wi-Fi result at the far spot is poor, you are in the right place.
Check for an outage at your provider
Sunrise advises: «First check whether there is a known outage before you despair at the state of your WiFi reception.» Swisscom lists current outages and maintenance work at swisscom.ch/status and lets you check your connection and router in My Swisscom. A look at the status LED helps too: on the Swisscom Internet-Box, a steady white light means everything is fine; if the LED flashes red, there is no connection to the internet; if it stays solid red, Swisscom says to switch the device off and on again.
Restart the router (not a factory reset)
Briefly disconnect the router from the power and start it again – Swisscom recommends exactly this for the Internet-Box, and Microsoft advises waiting at least 30 seconds. Salt recommends resetting the Fiber Box regularly; what is meant is this restart. Do not confuse it with resetting to factory settings via the reset button: according to Sunrise, that deletes all settings, not just the password, and only makes sense if, as Swisscom puts it, a restart does not solve the problem.
Update the router firmware and your devices' software
With Swisscom, the Internet-Box firmware is updated automatically as soon as a new version is available. On a FRITZ!Box you install the current FRITZ!OS; Germany's Federal Office for Information Security (BSI) recommends enabling the automatic update option in the router menu. The other side matters just as much: FRITZ! advises installing «the latest software version for the wireless device (for example Android, iOS) or the latest driver for the computer's Wi-Fi network adapter». Outdated drivers are a common, invisible brake.
Device, network or connection? How to narrow it down
In its Pixel help, Google recommends a simple process of elimination: connect another device to the same Wi-Fi – if it runs smoothly there, the problem is your device. Connect your device to a different Wi-Fi network, for example at a friend's – if it works there, the problem is your network. If you get onto the Wi-Fi but not onto the internet, the internet connection itself is the problem. Microsoft names the same test for Windows: try another device on the same network.
Location and interference
Location has a bigger effect on your Wi-Fi than any setting. The recommendations here come from the help pages of FRITZ!, Swisscom, Sunrise and Salt as of 10 November 2026; they apply to every router.
Central and free-standing
Put the router in a centrally located room, not in a corner and not at one end of the home. FRITZ! explains why with its omnidirectional antennas: the signal is «emitted spherically in all directions». The router should stand free – «not directly behind or under an obstacle such as pieces of furniture or a heater». Sunrise compares it to a loudspeaker: behind an object or inside a cabinet, you hear the music less well too. A clear line of sight to the router is a good indicator of a good connection.
Raised up and oriented as the manufacturer intends
FRITZ! advises placing the FRITZ!Box «as high in the room as possible, for example on a shelf»; Sunrise recommends a «slightly elevated location» so the radio waves can glide over furniture. Orientation differs by device: Sunrise wants the Connect Box upright, with the LEDs facing into the room, and explicitly not laid on its side; Salt, by contrast, recommends a horizontal, high position for the Fiber Box. So follow the instructions of your router's manufacturer.
Obstacles: metal, water, concrete, mirrors
According to FRITZ!, even small objects in the immediate vicinity weaken the signal considerably, «especially metallic objects or objects containing water, for example radiators, refrigerators, or houseplants». Sunrise lists partition walls made of cement, glass or metal, large mirrors and underfloor heating when the Wi-Fi has to cover several floors; Salt warns of concrete walls and floors as well as aquariums. Swisscom's home networking brochure puts a figure on how much walls matter: through two walls, Swisscom says, the signal can be weakened by up to 75%.
Distance from other radio transmitters
Devices that transmit themselves interfere with Wi-Fi – especially in the 2.4 GHz band. Sunrise lists: the base station of a cordless phone, baby monitor, microwave, Bluetooth devices and surveillance cameras. FRITZ! adds wireless speakers. Do not put the router right next to such devices, and bear in mind that sources of interference also affect a repeater or pod.
Out of the distribution cabinet
In many newer flats the router sits in the distribution cabinet, because that is where the lines come in. Swisscom is clear that the router does not belong in the distribution cabinet, because the signals are heavily attenuated there. Sunrise explains why: the cabinets are usually made of metal and rarely in a central position. If the router cannot be moved, Sunrise recommends using the home's LAN sockets and bringing Wi-Fi into the rooms with pods; at Swisscom, the WLAN-Box does this job as an access point on a network cable.
Take USB 3.0 devices and the TV box off the router
If a USB 3.0 storage device or hard drive is plugged into the router, FRITZ! says it can interfere with the radio connection: for testing purposes, remove all USB 3.0 devices from the FRITZ!Box; if the problem no longer occurs, a USB device was the cause. Sunrise also advises not to put the TV box directly on top of the router. As a general rule, the less electronics standing on or right next to the router, the more freely the signal gets out.
FRITZ!Box
Menu paths from the FRITZ! knowledge documents #3243 «Optimizing the Wi-Fi network of the FRITZ!Box» and #271 «Wi-Fi range is too low», which refer to the current FRITZ!OS, as of 10 November 2026.
Open the user interface
Type «fritz.box» into your browser (or the FRITZ!Box's IP address, 192.168.178.1 from the factory) and log in with the FRITZ!Box password; it is printed on the underside of the device unless you have changed it. All the following steps take place in this interface.
One name for all bands (band steering)
Click «Wi-Fi» > «Wi-Fi Network» > «Additional Settings for the Wi-Fi Network» and disable the option «Different names for Wi-Fi networks». The 2.4 GHz and 5 GHz networks (and the 6 GHz network on newer models) then share one name. FRITZ! writes: «Only then can the FRITZ!Box automatically steer your wireless devices to the ideal frequency band ('band steering').» Devices that were previously connected only to the separately named network must be reconnected once afterwards.
Do not hide the network, remove special characters
In the same menu, under «More Information on the Wi-Fi Network», disable «Hide name of the Wi-Fi network». FRITZ! explicitly warns that errors may occur with Wi-Fi connections if the name is hidden, and recommends not hiding it for smooth operation; «Mesh Wi-Fi Steering» only works with a visible name. If you have changed the network name, remove all special characters: FRITZ! recommends only letters without accents or umlauts, numbers and spaces, because not every device supports every character. Save with «Apply».
Let the router choose the channel automatically
Click «Wi-Fi» > «Wi-Fi Channel» and enable «Set Wi-Fi channel settings automatically (recommended)», then «Apply». In its factory settings, FRITZ! says, the FRITZ!Box evaluates the Wi-Fi environment and the connection quality at regular intervals and selects the channel accordingly. When you save, the Wi-Fi connections are briefly cleared and then automatically re-established. A fixed channel only makes sense if you can show it solves a specific interference problem.
Check the Mesh and update repeaters
If you use FRITZ!Repeaters, additional FRITZ!Boxes or FRITZ!Powerline, click «Home Network» > «Mesh». Every device should carry a Mesh symbol in the overview; if it is missing, the device is not part of the Mesh and FRITZ! points to the matching guide. At the bottom right, click «Search for updates» and, if needed, «Perform update» next to the respective repeater. In the repeater's own interface, the option «Adopt settings enabled» must be switched on under «Home Network» or «Access to Home Network» so that it takes over the network name and password of the FRITZ!Box.
Keep FRITZ!OS current – and know the limits
Install the current FRITZ!OS on the FRITZ!Box; according to FRITZ!, updates contain «improvements, bug fixes, and new functions». If all steps are done and the range is still generally low, FRITZ! says the cause lies in «the Wi-Fi environment» – in that case you increase range and stability with a Mesh Repeater. If only a single device is slow, FRITZ! says a solution is only possible on that device's side, for example through a software update or driver.
Swisscom, Sunrise, Salt
The routers of the three big Swiss providers usually choose channel and band themselves; here you learn where to find their interface and which particularities apply. Checked against the help pages of Swisscom, Sunrise and Salt on 10 November 2026.
Swisscom: open the router portal
Connect your device to the Internet-Box and open «http://internetbox.swisscom.ch» or «192.168.1.1» in your browser. The portal is only reachable from inside your home network; according to Swisscom, you can set a new password directly on the login page. Alternatively, you manage Wi-Fi access details, an overview of all connected devices and internet blocks in My Swisscom – even when you are away from home.
Swisscom: bands, firmware and Wi-Fi 7
According to Swisscom, the Internet-Box firmware is updated automatically as soon as a new version is available – you do not need to do anything. The Internet-Box 5 Pro transmits with «Triband Wi-Fi 7»: besides 2.4 and 5 GHz, it also uses the 6 GHz band, which Swisscom describes as low in interference because there are not yet many devices in that range. The box remains compatible with all Wi-Fi devices regardless of their Wi-Fi standard; older devices simply keep using 2.4 or 5 GHz.
Swisscom: place the WLAN-Box booster correctly
According to Swisscom, you position the WLAN-Box «centrally, freestanding & vertically» on a piece of furniture in the centre of the room, with around 20 cm clearance from walls and away from metal housings – roughly halfway between the Internet-Box and the area with poor reception; a position «1–2 rooms away from the Internet-Box usually suffices». A maximum of 4 WLAN-Boxes, each 1–2 rooms apart. Setup: plug it into the power at its location, wait two minutes, then press the + button on the WLAN-Box and, within two minutes, the + button on the Internet-Box; when the LED lights up white, it is ready. You find dead spots and the best location with the Wi-Fi test in the My Swisscom app. Where a cable is available, connect the WLAN-Box by Ethernet – according to Swisscom, that provides «the most stable speed».
Sunrise: interface and automatic band selection
On the Connect Box 3, open «192.168.1.1» in your browser and enter the password printed on the label on the underside under «Settings password». On the Sunrise Internet Box Fiber, the address is «http://192.168.1.1» or «http://sunrise.box»; there the menus are called «WiFi 2.4GHz» and «WiFi 5GHz». On the Connect Box, Sunrise says, both frequency bands are active at the same time: «The modem selects the better frequency automatically.» As a rule, you do not need to change anything there.
Sunrise: switch off a band for testing, use Connect Pods
If you want to check whether a device is faster on the 5 GHz network, on the Connect Box 3 you can set one of the two bands to disabled under «Advanced Settings» → «WLAN» → «WLAN Signal» and confirm with «Apply changes» (menu names as given in Sunrise's German help page; the English interface may word them slightly differently). This is only advisable for testing – switch the band back on afterwards, otherwise devices at the edge of the home lose the long-range 2.4 GHz network. For large or awkwardly shaped homes, Sunrise offers the Connect Pods («Sunrise Smart Wifi») as Wi-Fi boosters; according to Sunrise, they «carry the WiFi signal to every room».
Salt: Fiber Box and separate networks
Salt recommends placing the Fiber Box centrally, horizontally and as high as possible – not behind or under the TV, not inside furniture or a multimedia cabinet, not near electronic devices or an aquarium. Unlike the FRITZ!Box or Connect Box, Salt separates the bands by name: if your device is near the box, Salt says, use the «Salt_5Ghz_…» network; if it is further away, the «Salt_2Ghz_…» network. So your device does not switch automatically here; choose the right network deliberately on your phone or laptop. A regular restart of the box is also among Salt's tips.
Repeaters, mesh and cable
When location and settings are exhausted, you extend the network – ideally with mesh or cable, not with a repeater placed at random. Based on FRITZ!, Swisscom, Sunrise and Google's Nest help as of 10 November 2026.
Place the repeater or pod halfway
A repeater can only pass on what it receives cleanly itself. FRITZ! requires the Mesh Repeater to be positioned «where the quality of the FRITZ!Box's Wi-Fi signal is good»; for the WLAN-Box, Swisscom advises the halfway point between router and dead spot, usually one or two rooms from the router. If you put the repeater right in the dead spot, it amplifies a signal that is already poor – which achieves nothing.
Mesh instead of a single repeater
In a mesh system – FRITZ! Mesh, Swisscom WLAN-Box, Sunrise Connect Pods or Google Nest Wifi – all access points use the same network name, and your device switches automatically to the best access point as you move from room to room. FRITZ! names exactly this automatic switch to the best wireless access point when moving to a different room as «especially important»; Swisscom writes that devices connect to the WLAN-Box automatically. A classic repeater with its own network name, by contrast, forces you to switch by hand, and many devices cling to the weak but still reachable network.
Cable wherever there is cable
Use existing LAN sockets: Sunrise recommends connecting the TV box, games console or PC in the rooms directly to the network, because that way you get a perfect signal. Swisscom connects the WLAN-Box by Ethernet wherever possible, because the cable «provides the most stable speed and reduces interference». Every device on a cable also frees up the Wi-Fi for everyone else – TVs and consoles in particular draw a lot of bandwidth and often stand close to a socket.
Powerline only as a stopgap
Powerline adapters carry the network over the mains wiring. In its home networking brochure, Swisscom names them as an alternative for locations that are separated from the router by thick walls or ceilings, such as a basement. The achievable speed depends heavily on the building's electrical installation and cannot be predicted reliably; if a LAN socket or a laid cable is possible, that is always the better choice.
Google Nest Wifi and Google Wifi: read off the causes
If you use a Google mesh, Google's help names four typical causes of slow Wi-Fi: too great a distance from the Wifi point, other devices using up bandwidth, a slow WAN connection (that is, the connection itself) and interference from other routers nearby. If the system detects a problem, Google says the Google Home app shows a statistics card in the feed with network data and a suggested fix – for example when the Ethernet connection is limiting the speed or the network is overloaded.
Phone and computer
Often it is not the router that is slow but a single device. These steps come from the help pages of Apple (iOS 26, macOS Tahoe 26), Google (Pixel) and Microsoft (Windows 11) as of 10 November 2026.
iPhone and iPad: reconnect to the network, check Wi-Fi 6E mode
Open «Settings» > «Wi-Fi» and tap the name of your network. After changes to the router, Apple advises removing the saved network on every device («Forget This Network») and reconnecting so that the device picks up the new settings. If you are connected to a Wi-Fi 6E or Wi-Fi 7 network, the switch «Wi-Fi 6E mode» also appears: if you set it to off when having problems, the device no longer uses the 6 GHz band on this network; according to Apple, other networks are not affected.
Apple devices: one network name for all bands
Apple recommends that the router uses the same network name for 2.4, 5 and 6 GHz. If a Wi-Fi 6E or Wi-Fi 7 router uses different names, your iPhone or Mac classes the network as having «limited compatibility» and suggests joining the 5 GHz network instead – and you lose the benefits of the 6 GHz band. According to Apple, the 6 GHz band is used by, among others, iPhone 15 Pro and later Pro models (not iPhone 15, 15 Plus, 16e and 17e), MacBook Pro, iMac, Mac mini, Mac Studio and Mac Pro from 2023, MacBook Air from M3, iPad Pro from the 4th generation (11-inch) or 6th generation (12.9-inch), iPad Air from M2 and iPad mini from A17 Pro.
Android (Pixel): off, on, restart, delete the network
In its Pixel help, Google recommends, in this order: switch Wi-Fi off and on again, switch aeroplane mode on and off again, then restart the phone (hold the power button, tap «Restart»). If that does not help, delete the network in the Wi-Fi settings («Saved networks» > «Forget») and add it again. Then check whether a system update is pending – according to Google, it may contain optimisations that fix connection problems. The automatic «Wi-Fi diagnostics» in the Pixel settings is, according to Google, currently only available on the Pixel 11 in the US.
Windows 11: forget the network, switch band, run the troubleshooter
Open «Settings» > «Network & internet» > «Wi-Fi» > «Manage known networks», select your network, click «Forget» and reconnect with the password. If the network list shows your 2.4 GHz and 5 GHz networks separately, Microsoft recommends trying the other one. Microsoft also advises first running the automated Network and Internet troubleshooter in the «Get Help» app; it diagnoses and fixes many problems by itself. If the connection is slow despite good reception, it is worth a look in Task Manager for programs using a lot of bandwidth in the background.
Windows 11: reinstall the driver, reset the network
If Wi-Fi has been poor since an update, open «Device Manager», expand «Network adapters», right-click your Wi-Fi adapter and choose «Uninstall device»; after the restart, Microsoft says, Windows automatically installs the current driver. Download the driver from the PC manufacturer's website beforehand as a backup. As the very last resort there is «Settings» > «Network & internet» > «Advanced network settings» > «Network reset»: it removes all network adapters together with their settings and sets them up again – you may need to set up VPN software again afterwards.
Mac: Wireless Diagnostics, Wi-Fi 6E mode
Hold down the Option key, click the Wi-Fi icon in the menu bar and choose «Open Wireless Diagnostics». After the analysis, Apple says, macOS shows a list of detected problems with suggested solutions and Wi-Fi best practices; the tool does not change any of your settings. You switch off «Wi-Fi 6E mode» on the Mac under «System Settings» > «Wi-Fi» > «Details» next to the connected network – the option only appears on Wi-Fi 6E or Wi-Fi 7 networks. In general, for every device: keep the software up to date, and expect older devices without 5 or 6 GHz support to slow themselves down, but not the rest of the network.
Why Wi-Fi is slow – connection, band, environment
Your Wi-Fi has three bottlenecks, and you can only influence two of them at home. The first is the internet connection itself: what your provider delivers is the ceiling – no router in the world turns a slow connection into fast Wi-Fi. The second is the wireless link between router and device, that is band, channel, distance and obstacles. The third is the device: an old laptop or a cheap smart-home gadget transmits more slowly than a current smartphone, however good the router is. How to find your router's address in order to open its settings is shown in (→ How to find your IP address – and what it reveals about you).
In Switzerland, Wi-Fi operates in three ranges that OFCOM (the Swiss Federal Office of Communications) releases licence-free (OFCOM page as of 3 May 2022): the 2.4 GHz band (2.4 to 2.4835 GHz, maximum 100 mW), the 5 GHz band (the lower part from 5.15 to 5.35 GHz indoors only, the upper part from 5.47 to 5.725 GHz outdoors too, each with the mandatory dynamic frequency selection «DFS») and the 6 GHz band (5.945 to 6.425 GHz, as «Low Power Indoor» with a maximum of 200 mW, indoors only). In practice this means, as Sunrise and Salt agree: 2.4 GHz reaches far but is slower and more crowded; 5 GHz is faster but reaches less far. The 6 GHz band, according to Swisscom, is low in interference because there are not yet many devices in that range. Wi-Fi 6E is the standard that opens up the 6 GHz band; Wi-Fi 7 (introduced by the Wi-Fi Alliance in January 2024 as «Wi-Fi CERTIFIED 7») adds 320 MHz channels and «Multi-Link Operation», in which a device sends and receives over several links at the same time.
How a router should be set up is summarised in Apple's router recommendations of 14 July 2026 – and they largely agree with FRITZ!: a single network name for all bands, network not hidden, channel on «Auto», channel width 20 MHz in the 2.4 GHz band and «Auto» on 5 and 6 GHz, all bands and all radio modes enabled, WMM left on, firmware updated automatically. Opinions differ on MAC address filtering: Apple advises switching it off and not relying on it for security, because MAC addresses are easy to copy and Apple devices use changing addresses per network anyway; Germany's BSI recommends it as an extra hurdle. For speed it makes no difference – what matters is strong encryption with WPA3 or at least WPA2.
Measure properly before you change anything
Every optimisation starts with a baseline measurement, otherwise you will not know afterwards whether it achieved anything. Measure with the same device and the same speed test four times: by network cable at the router, on Wi-Fi right next to the router, on Wi-Fi at the spot with the worst reception – and the whole thing again at a different time of day, because in the evening more neighbours are transmitting and streaming. The cabled result is your reference: it shows what the connection delivers. The result next to the router shows the maximum your device can do on Wi-Fi. The result at the far spot shows how much location, walls and interference cost you.
Wi-Fi results below your plan's speed are normal and not a fault: radio transmission has overhead, the device shares the band with all the other devices in the household and the neighbourhood, and the speed test's server sets limits too. In its home networking brochure, Swisscom names simultaneous access by several devices as one of the most common causes of network problems. It only becomes worrying when the result next to the router is already far below the cabled result – then something is wrong with the router or the device – or when the far spot only reaches a fraction.
Two built-in tools help with measuring: on a Mac, Apple says «Wireless Diagnostics» delivers a list of detected problems with suggested solutions after the analysis, without changing anything. With Google Nest Wifi and Google Wifi, the Google Home app shows network data and, according to Google, tells you for example whether the Ethernet connection is limiting, the internet provider is slow or the network is overloaded. With Swisscom, you find the Wi-Fi test in the My Swisscom app, which detects dead spots and suggests the best location for a WLAN-Box.
Faster, but not more open: security while optimising
Anyone adjusting their router should take the opportunity to secure it as well – and not open anything that does not need to be open. In its weekly review of 3 November 2026, Switzerland's National Cyber Security Centre (NCSC) reported several reports of malware in private home networks. The way in was devices reachable from the internet with security vulnerabilities: routers with port forwarding to network-attached storage (NAS), cameras or the Plex media server. According to the NCSC, the consequences ranged from ransomware, data theft and covert cryptomining to the connection being misused as a «residential proxy». One warning sign is directly related to the subject of this guide: the NCSC names a device that has suddenly become slower, with an unusually loud or constantly running fan, as a possible sign of infection.
The NCSC's recommendations: keep all devices on the home network up to date, do not expose services to the outside unless necessary, use a VPN on the router rather than open port forwarding for access when away from home, and protect exposed services with a second factor. For the Wi-Fi itself, the NCSC recommends WPA3 (at least WPA2), a changed router password, a separate guest Wi-Fi for visitors and insecure smart-home devices, and a Wi-Fi password of at least 20 characters. How to build such a password is shown in (→ Create a strong password – and what is actually secure in 2026); what a VPN does and does not do is explained in (→ What is a VPN? How the virtual private network works).
Germany's BSI adds: replace the preset network name if it gives away the manufacturer or model, disable remote access to the router interface, switch off functions you do not need and use the option for automatic firmware updates. One measure that often circulates as a security tip is one FRITZ! and Apple advise against: hiding the network name. According to Apple, it protects neither against discovery nor against unauthorised access, according to FRITZ! it can cause connection errors, and it prevents Mesh Steering. Security comes from encryption and a long password, not from hiding. Whether you additionally need a VPN on your devices at home is settled in (→ Do you really need a VPN in 2026? The honest guide) – for speed, in any case, it brings nothing.
When a new router or mesh is worth it
Only when location, settings and device software are exhausted does the question of new hardware arise. In its home networking brochure, Swisscom names outdated devices such as routers, phones and PCs as one of the most common causes of network problems and recommends always using a current router model – with the providers, you often get the new router as part of your plan. Current are Wi-Fi 7 models: Swisscom supplies the Internet-Box 5 Pro, a tri-band router with a 6 GHz band, and FRITZ! offers the FRITZ!Box 5690 Pro, a Wi-Fi 7 model for fibre and DSL. What matters most here is less the peak figure than the additional, still little-used 6 GHz band.
An honest caveat: only devices that support the 6 GHz band benefit from it. For Apple, according to the compatibility list, that is for example iPhone 15 Pro and later Pro models and Macs from 2023; an iPhone 15 or 16e keeps using 2.4 and 5 GHz. If you mainly have older devices, a Wi-Fi 7 router gains you little speed – but it does gain stability, because the new devices move to the free 6 GHz band and the old ones get more room in the other bands.
For range problems the answer is not a stronger router but a second access point in the right place. The order that follows from the manufacturers' recommendations: first cable, wherever sockets exist; then a mesh system with a shared network name (FRITZ! Mesh, Swisscom WLAN-Box, Sunrise Connect Pods), ideally connected by cable; a single repeater with its own network name only if nothing else is possible. You will find all our other guides on networks and devices under (→ How-tos) and in the topic (→ Internet & Wi-Fi).
Good to know
- Measure before you change: the speed test by cable at the router is your reference – if it is already low, the connection is the problem, not the Wi-Fi.
- One network name for all bands: only then do the FRITZ!Box, Connect Box and Internet-Box steer your devices to the best band automatically; Apple classes networks with separate names as having «limited compatibility».
- Leave the channel on «automatic»: FRITZ! and Apple recommend the automatic setting; a fixed channel is only worth it if you can show it solves a specific interference problem.
- Do not hide the network: according to Apple it adds no security, according to FRITZ! it causes connection errors, and it prevents Mesh Steering. Security comes from WPA3 and a long password – see (→ Create a strong password – and what is actually secure in 2026).
- A restart is not a factory reset: briefly cutting the power often helps; the reset button, according to Sunrise, deletes all settings and is only the last resort.
- A VPN does not make your Wi-Fi faster – it costs speed through encryption and the detour. What it really does is explained in (→ What is a VPN? How the virtual private network works).
FAQ
Why is my Wi-Fi slower than my internet plan?
Because the plan's speed applies at the connection, not at the device. In between lie the wireless link with distance, walls and interference, the band (2.4 GHz is slower than 5 or 6 GHz), the capabilities of your device and all the other devices transmitting at the same time – Swisscom names simultaneous access by several devices as a common cause. Measure by cable at the router: that figure shows what your connection really delivers.
Should I separate 2.4 and 5 GHz or use the same name?
The same name. FRITZ! writes that only then can the FRITZ!Box steer devices to the optimal band automatically (band steering); Apple recommends a single name for all bands and warns that devices otherwise do not connect reliably. Separate names are only useful for testing – or on routers such as the Salt Fiber Box, which offer two networks «Salt_5Ghz_…» and «Salt_2Ghz_…» from the factory.
Does changing the channel help, and which channel should I choose?
Let the router choose automatically. According to FRITZ!, the FRITZ!Box evaluates the environment at regular intervals and selects the optimal channel settings itself; Apple also recommends «Auto» for the channel. A manual change is only worth it if your router has no automatic mode or you run several routers close together – then, according to Apple, they should use different channels.
Does a repeater help or does it slow things down?
Both are possible. Placed correctly – halfway, with good reception from the router, as FRITZ! and Swisscom advise – it brings range to rooms that would otherwise go without. Standing in the dead spot, it only amplifies a poor signal. A mesh system with a shared network name is better, ideally connected by cable; for generally low range, FRITZ! explicitly recommends a Mesh Repeater.
Does a VPN help against slow Wi-Fi?
No. A VPN encrypts your data and routes it via an additional server – that costs processing power and a detour, but does not improve the wireless link between device and router one bit. It has other jobs: protection on networks you do not control and access to your home network when you are away, as the NCSC recommends. What it does is explained in (→ What is a VPN? How the virtual private network works); whether you need one, in (→ Do you really need a VPN in 2026? The honest guide).
Do I need Wi-Fi 7?
Only if your devices can use it. According to the Wi-Fi Alliance, Wi-Fi 7 brings 320 MHz channels and Multi-Link Operation, and Wi-Fi 6E and 7 open up the 6 GHz band – but only with devices that support it, for Apple from the iPhone 15 Pro and Macs from 2023, for example. With older devices you gain hardly any speed. If a router replacement is due anyway, a Wi-Fi 7 model such as the Swisscom Internet-Box 5 Pro or the FRITZ!Box 5690 Pro is future-proof.
Is Wi-Fi in the 6 GHz band allowed in Switzerland?
Yes. OFCOM releases the 5.945 to 6.425 GHz band licence-free – for devices of the «Low Power Indoor» type with a maximum of 200 mW, indoors only (OFCOM page as of 3 May 2022). So your Wi-Fi 6E or Wi-Fi 7 router at home may use the band; outdoors, on the balcony for example, the restriction to very low power applies.
Does hiding the Wi-Fi help?
No, quite the opposite. Apple writes that hiding the network name neither conceals the network from discovery nor protects against unauthorised access; FRITZ! warns of connection errors and recommends not hiding the name, because otherwise Mesh Steering does not work. Rely instead on WPA3 or at least WPA2 and a Wi-Fi password of at least 20 characters, as the NCSC recommends – guide under (→ Create a strong password – and what is actually secure in 2026).
For almost every setting in this guide you need to open your router's interface – and for that you need to know its address. Our guide shows where to find it on Windows, Mac, iPhone and Android and how to open the router interface.
Read the guide: Find my IP addressSources
- FRITZ! knowledge base #3243: Optimizing the Wi-Fi network of the FRITZ!Box – accessed on 10 November 2026
- FRITZ! knowledge base #271: Wi-Fi range is too low – accessed on 10 November 2026
- FRITZ! product page: FRITZ!Box 5690 Pro (Wi-Fi 7 for fibre and DSL; German) – accessed on 10 November 2026
- Swisscom Help: WLAN-Box positioning and setup – accessed on 10 November 2026
- Swisscom Help: Internet-Box 5 Pro – overview and instructions (Triband Wi-Fi 7, firmware, status LED; German) – accessed on 10 November 2026
- Swisscom Help: Access to http://internetbox.swisscom.ch (router portal; German) – accessed on 10 November 2026
- Swisscom Help: Fixing internet and Wi-Fi problems (German) – accessed on 10 November 2026
- Swisscom brochure: How to network your home optimally (PDF; placement, distribution cabinet, powerline; German) – accessed on 10 November 2026
- Sunrise Support: Optimizing your WiFi – Connect Box 3 Fiber – accessed on 10 November 2026
- Sunrise Support: Settings – Connect Box 3 (192.168.1.1, switching frequency band; German) – accessed on 10 November 2026
- Sunrise Support: WiFi name and password – Sunrise Internet Box Fiber (sunrise.box; German) – accessed on 10 November 2026
- Sunrise Blog: Our tips for perfect Wi-Fi throughout your home (28 February 2023; German) – accessed on 10 November 2026
- Salt Help: Wi-Fi Tips & Tricks (Fiber Box) – accessed on 10 November 2026
- Apple Support: Recommended settings for Wi-Fi routers and access points (14 July 2026) – accessed on 10 November 2026
- Apple Support: Use Wi-Fi 6E or Wi-Fi 7 networks with Apple devices (9 November 2026) – accessed on 10 November 2026
- Apple macOS User Guide: Use Wireless Diagnostics on Mac (German) – accessed on 10 November 2026
- Google Pixel Help: How to fix Wi-Fi connection problems – accessed on 10 November 2026
- Google Nest Help: Fix slow internet problems with Google Nest Wifi or Google Wifi (German) – accessed on 10 November 2026
- Microsoft Support: Fix Wi-Fi connection issues in Windows – accessed on 10 November 2026
- Swiss NCSC weekly review, week 44 (3 November 2026): How your home network can become a gateway for cybercriminals – accessed on 10 November 2026
- Swiss NCSC: Device protection, passwords and access protection (home network and Wi-Fi; German) – accessed on 10 November 2026
- BSI: Security tips for private and public Wi-Fi (German) – accessed on 10 November 2026
- OFCOM: WLAN / RLAN (frequency bands, power limits, 6 GHz; German) – accessed on 10 November 2026
- Wi-Fi Alliance: Wi-Fi Alliance introduces Wi-Fi CERTIFIED 7 (8 January 2024) – accessed on 10 November 2026
Ali Cetinkaya is a business IT specialist with more than 15 years of experience in IT and online marketing. For DealsScout he evaluates plans, tools and deals – honestly, transparently and without jargon.
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