How to speed up your Wi-Fi – getting the most out of your router and connection

Ali Cetinkaya Last updated:

This guide is for anyone whose home Wi-Fi is slower than their internet plan promises. It covers the steps for the routers of the three big Swiss providers Swisscom, Sunrise and Salt as well as the FRITZ!Box, plus the settings on iPhone, Android, Windows and Mac. One thing first, because it saves a lot of disappointment: Wi-Fi can never be faster than your internet connection. So before anything else, measure with a network cable directly at the router how much speed actually arrives – and only then optimise the wireless network. With the steps below you will find out where the bottleneck really is and fix it at no extra cost, before you think about buying new hardware.

Checked with: Checked on 10 November 2026 against the help pages of FRITZ! (current FRITZ!OS), Swisscom (Internet-Box, WLAN-Box), Sunrise (Connect Box 3, Internet Box Fiber), Salt (Fiber Box), Apple (iOS 26, macOS Tahoe 26, router recommendations of 14 July 2026), Google (Pixel, Nest Wifi) and Microsoft (Windows 11), as well as the recommendations of Switzerland's National Cyber Security Centre (NCSC), Germany's BSI and the Swiss Federal Office of Communications (OFCOM); menu names may differ depending on device, version and system language.

Step by step

Choose your device or app:

Quick check

Before you touch any router settings, five steps narrow down whether the connection, the router, the wireless link or your device is the bottleneck. Checked against the help pages of Swisscom, Sunrise, Salt, FRITZ!, Google and Microsoft on 10 November 2026.

  1. Measure where the bottleneck is

    Run a speed test twice: once on a computer connected to the router by network cable (or at least sitting right next to the router on Wi-Fi), and once at the spot where the Wi-Fi usually crawls. Sunrise puts it like this: «You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).» If even the cabled result is well below your plan's speed, the problem lies with the connection or the provider – no amount of Wi-Fi tuning will help. If the cabled result is good and the Wi-Fi result at the far spot is poor, you are in the right place.

  2. Check for an outage at your provider

    Sunrise advises: «First check whether there is a known outage before you despair at the state of your WiFi reception.» Swisscom lists current outages and maintenance work at swisscom.ch/status and lets you check your connection and router in My Swisscom. A look at the status LED helps too: on the Swisscom Internet-Box, a steady white light means everything is fine; if the LED flashes red, there is no connection to the internet; if it stays solid red, Swisscom says to switch the device off and on again.

  3. Restart the router (not a factory reset)

    Briefly disconnect the router from the power and start it again – Swisscom recommends exactly this for the Internet-Box, and Microsoft advises waiting at least 30 seconds. Salt recommends resetting the Fiber Box regularly; what is meant is this restart. Do not confuse it with resetting to factory settings via the reset button: according to Sunrise, that deletes all settings, not just the password, and only makes sense if, as Swisscom puts it, a restart does not solve the problem.

  4. Update the router firmware and your devices' software

    With Swisscom, the Internet-Box firmware is updated automatically as soon as a new version is available. On a FRITZ!Box you install the current FRITZ!OS; Germany's Federal Office for Information Security (BSI) recommends enabling the automatic update option in the router menu. The other side matters just as much: FRITZ! advises installing «the latest software version for the wireless device (for example Android, iOS) or the latest driver for the computer's Wi-Fi network adapter». Outdated drivers are a common, invisible brake.

  5. Device, network or connection? How to narrow it down

    In its Pixel help, Google recommends a simple process of elimination: connect another device to the same Wi-Fi – if it runs smoothly there, the problem is your device. Connect your device to a different Wi-Fi network, for example at a friend's – if it works there, the problem is your network. If you get onto the Wi-Fi but not onto the internet, the internet connection itself is the problem. Microsoft names the same test for Windows: try another device on the same network.

Why Wi-Fi is slow – connection, band, environment

Your Wi-Fi has three bottlenecks, and you can only influence two of them at home. The first is the internet connection itself: what your provider delivers is the ceiling – no router in the world turns a slow connection into fast Wi-Fi. The second is the wireless link between router and device, that is band, channel, distance and obstacles. The third is the device: an old laptop or a cheap smart-home gadget transmits more slowly than a current smartphone, however good the router is. How to find your router's address in order to open its settings is shown in (→ How to find your IP address – and what it reveals about you).

In Switzerland, Wi-Fi operates in three ranges that OFCOM (the Swiss Federal Office of Communications) releases licence-free (OFCOM page as of 3 May 2022): the 2.4 GHz band (2.4 to 2.4835 GHz, maximum 100 mW), the 5 GHz band (the lower part from 5.15 to 5.35 GHz indoors only, the upper part from 5.47 to 5.725 GHz outdoors too, each with the mandatory dynamic frequency selection «DFS») and the 6 GHz band (5.945 to 6.425 GHz, as «Low Power Indoor» with a maximum of 200 mW, indoors only). In practice this means, as Sunrise and Salt agree: 2.4 GHz reaches far but is slower and more crowded; 5 GHz is faster but reaches less far. The 6 GHz band, according to Swisscom, is low in interference because there are not yet many devices in that range. Wi-Fi 6E is the standard that opens up the 6 GHz band; Wi-Fi 7 (introduced by the Wi-Fi Alliance in January 2024 as «Wi-Fi CERTIFIED 7») adds 320 MHz channels and «Multi-Link Operation», in which a device sends and receives over several links at the same time.

How a router should be set up is summarised in Apple's router recommendations of 14 July 2026 – and they largely agree with FRITZ!: a single network name for all bands, network not hidden, channel on «Auto», channel width 20 MHz in the 2.4 GHz band and «Auto» on 5 and 6 GHz, all bands and all radio modes enabled, WMM left on, firmware updated automatically. Opinions differ on MAC address filtering: Apple advises switching it off and not relying on it for security, because MAC addresses are easy to copy and Apple devices use changing addresses per network anyway; Germany's BSI recommends it as an extra hurdle. For speed it makes no difference – what matters is strong encryption with WPA3 or at least WPA2.

Measure properly before you change anything

Every optimisation starts with a baseline measurement, otherwise you will not know afterwards whether it achieved anything. Measure with the same device and the same speed test four times: by network cable at the router, on Wi-Fi right next to the router, on Wi-Fi at the spot with the worst reception – and the whole thing again at a different time of day, because in the evening more neighbours are transmitting and streaming. The cabled result is your reference: it shows what the connection delivers. The result next to the router shows the maximum your device can do on Wi-Fi. The result at the far spot shows how much location, walls and interference cost you.

Wi-Fi results below your plan's speed are normal and not a fault: radio transmission has overhead, the device shares the band with all the other devices in the household and the neighbourhood, and the speed test's server sets limits too. In its home networking brochure, Swisscom names simultaneous access by several devices as one of the most common causes of network problems. It only becomes worrying when the result next to the router is already far below the cabled result – then something is wrong with the router or the device – or when the far spot only reaches a fraction.

Two built-in tools help with measuring: on a Mac, Apple says «Wireless Diagnostics» delivers a list of detected problems with suggested solutions after the analysis, without changing anything. With Google Nest Wifi and Google Wifi, the Google Home app shows network data and, according to Google, tells you for example whether the Ethernet connection is limiting, the internet provider is slow or the network is overloaded. With Swisscom, you find the Wi-Fi test in the My Swisscom app, which detects dead spots and suggests the best location for a WLAN-Box.

Faster, but not more open: security while optimising

Anyone adjusting their router should take the opportunity to secure it as well – and not open anything that does not need to be open. In its weekly review of 3 November 2026, Switzerland's National Cyber Security Centre (NCSC) reported several reports of malware in private home networks. The way in was devices reachable from the internet with security vulnerabilities: routers with port forwarding to network-attached storage (NAS), cameras or the Plex media server. According to the NCSC, the consequences ranged from ransomware, data theft and covert cryptomining to the connection being misused as a «residential proxy». One warning sign is directly related to the subject of this guide: the NCSC names a device that has suddenly become slower, with an unusually loud or constantly running fan, as a possible sign of infection.

The NCSC's recommendations: keep all devices on the home network up to date, do not expose services to the outside unless necessary, use a VPN on the router rather than open port forwarding for access when away from home, and protect exposed services with a second factor. For the Wi-Fi itself, the NCSC recommends WPA3 (at least WPA2), a changed router password, a separate guest Wi-Fi for visitors and insecure smart-home devices, and a Wi-Fi password of at least 20 characters. How to build such a password is shown in (→ Create a strong password – and what is actually secure in 2026); what a VPN does and does not do is explained in (→ What is a VPN? How the virtual private network works).

Germany's BSI adds: replace the preset network name if it gives away the manufacturer or model, disable remote access to the router interface, switch off functions you do not need and use the option for automatic firmware updates. One measure that often circulates as a security tip is one FRITZ! and Apple advise against: hiding the network name. According to Apple, it protects neither against discovery nor against unauthorised access, according to FRITZ! it can cause connection errors, and it prevents Mesh Steering. Security comes from encryption and a long password, not from hiding. Whether you additionally need a VPN on your devices at home is settled in (→ Do you really need a VPN in 2026? The honest guide) – for speed, in any case, it brings nothing.

When a new router or mesh is worth it

Only when location, settings and device software are exhausted does the question of new hardware arise. In its home networking brochure, Swisscom names outdated devices such as routers, phones and PCs as one of the most common causes of network problems and recommends always using a current router model – with the providers, you often get the new router as part of your plan. Current are Wi-Fi 7 models: Swisscom supplies the Internet-Box 5 Pro, a tri-band router with a 6 GHz band, and FRITZ! offers the FRITZ!Box 5690 Pro, a Wi-Fi 7 model for fibre and DSL. What matters most here is less the peak figure than the additional, still little-used 6 GHz band.

An honest caveat: only devices that support the 6 GHz band benefit from it. For Apple, according to the compatibility list, that is for example iPhone 15 Pro and later Pro models and Macs from 2023; an iPhone 15 or 16e keeps using 2.4 and 5 GHz. If you mainly have older devices, a Wi-Fi 7 router gains you little speed – but it does gain stability, because the new devices move to the free 6 GHz band and the old ones get more room in the other bands.

For range problems the answer is not a stronger router but a second access point in the right place. The order that follows from the manufacturers' recommendations: first cable, wherever sockets exist; then a mesh system with a shared network name (FRITZ! Mesh, Swisscom WLAN-Box, Sunrise Connect Pods), ideally connected by cable; a single repeater with its own network name only if nothing else is possible. You will find all our other guides on networks and devices under (→ How-tos) and in the topic (→ Internet & Wi-Fi).

Good to know

  • Measure before you change: the speed test by cable at the router is your reference – if it is already low, the connection is the problem, not the Wi-Fi.
  • One network name for all bands: only then do the FRITZ!Box, Connect Box and Internet-Box steer your devices to the best band automatically; Apple classes networks with separate names as having «limited compatibility».
  • Leave the channel on «automatic»: FRITZ! and Apple recommend the automatic setting; a fixed channel is only worth it if you can show it solves a specific interference problem.
  • Do not hide the network: according to Apple it adds no security, according to FRITZ! it causes connection errors, and it prevents Mesh Steering. Security comes from WPA3 and a long password – see (→ Create a strong password – and what is actually secure in 2026).
  • A restart is not a factory reset: briefly cutting the power often helps; the reset button, according to Sunrise, deletes all settings and is only the last resort.
  • A VPN does not make your Wi-Fi faster – it costs speed through encryption and the detour. What it really does is explained in (→ What is a VPN? How the virtual private network works).

FAQ

Why is my Wi-Fi slower than my internet plan?

Because the plan's speed applies at the connection, not at the device. In between lie the wireless link with distance, walls and interference, the band (2.4 GHz is slower than 5 or 6 GHz), the capabilities of your device and all the other devices transmitting at the same time – Swisscom names simultaneous access by several devices as a common cause. Measure by cable at the router: that figure shows what your connection really delivers.

Should I separate 2.4 and 5 GHz or use the same name?

The same name. FRITZ! writes that only then can the FRITZ!Box steer devices to the optimal band automatically (band steering); Apple recommends a single name for all bands and warns that devices otherwise do not connect reliably. Separate names are only useful for testing – or on routers such as the Salt Fiber Box, which offer two networks «Salt_5Ghz_…» and «Salt_2Ghz_…» from the factory.

Does changing the channel help, and which channel should I choose?

Let the router choose automatically. According to FRITZ!, the FRITZ!Box evaluates the environment at regular intervals and selects the optimal channel settings itself; Apple also recommends «Auto» for the channel. A manual change is only worth it if your router has no automatic mode or you run several routers close together – then, according to Apple, they should use different channels.

Does a repeater help or does it slow things down?

Both are possible. Placed correctly – halfway, with good reception from the router, as FRITZ! and Swisscom advise – it brings range to rooms that would otherwise go without. Standing in the dead spot, it only amplifies a poor signal. A mesh system with a shared network name is better, ideally connected by cable; for generally low range, FRITZ! explicitly recommends a Mesh Repeater.

Does a VPN help against slow Wi-Fi?

No. A VPN encrypts your data and routes it via an additional server – that costs processing power and a detour, but does not improve the wireless link between device and router one bit. It has other jobs: protection on networks you do not control and access to your home network when you are away, as the NCSC recommends. What it does is explained in (→ What is a VPN? How the virtual private network works); whether you need one, in (→ Do you really need a VPN in 2026? The honest guide).

Do I need Wi-Fi 7?

Only if your devices can use it. According to the Wi-Fi Alliance, Wi-Fi 7 brings 320 MHz channels and Multi-Link Operation, and Wi-Fi 6E and 7 open up the 6 GHz band – but only with devices that support it, for Apple from the iPhone 15 Pro and Macs from 2023, for example. With older devices you gain hardly any speed. If a router replacement is due anyway, a Wi-Fi 7 model such as the Swisscom Internet-Box 5 Pro or the FRITZ!Box 5690 Pro is future-proof.

Is Wi-Fi in the 6 GHz band allowed in Switzerland?

Yes. OFCOM releases the 5.945 to 6.425 GHz band licence-free – for devices of the «Low Power Indoor» type with a maximum of 200 mW, indoors only (OFCOM page as of 3 May 2022). So your Wi-Fi 6E or Wi-Fi 7 router at home may use the band; outdoors, on the balcony for example, the restriction to very low power applies.

Does hiding the Wi-Fi help?

No, quite the opposite. Apple writes that hiding the network name neither conceals the network from discovery nor protects against unauthorised access; FRITZ! warns of connection errors and recommends not hiding the name, because otherwise Mesh Steering does not work. Rely instead on WPA3 or at least WPA2 and a Wi-Fi password of at least 20 characters, as the NCSC recommends – guide under (→ Create a strong password – and what is actually secure in 2026).

Our verdict
Looking for your router's IP address?

For almost every setting in this guide you need to open your router's interface – and for that you need to know its address. Our guide shows where to find it on Windows, Mac, iPhone and Android and how to open the router interface.

Read the guide: Find my IP address

Sources

Ali Cetinkaya
Founder & editor

Ali Cetinkaya is a business IT specialist with more than 15 years of experience in IT and online marketing. For DealsScout he evaluates plans, tools and deals – honestly, transparently and without jargon.

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